Legal information

mishmash takes care of each product as if it was the last one, from production to delivery. Therefore, you can be sure that we will make everything to please you.

To place an order you must register at www.mishmash.pt, which automatically will offer you benefits such as managing your account details, see your order history, review past purchases or save your address and shipping details for quicker shopping.

mishmash accepts payments through Bank Transfer or PayPal, an online payment service that allows you to send money online with an e-mail address. With your PayPal account, you can send money directly from your bank account or choose a credit card. When you proceed to payment with PayPal, you can choose to pay with VISA, MasterCard or with your own Bank Account. When using PayPal to shop at www.mishmash.pt, mishmash reserves the right to check the validity of the PayPal account as well as to verify if there are enough funds to complete your purchase. mishmash reserves the right to deny any purchase.

We are also able to accept gift cards as a form of payment at the Checkout.

Our prices, as stated on our website, are in Euros (€) and include VAT at 23%, when applicable. mishmash reserves the right to change the prices at any time. If you are from outside the European Union, VAT is not applied. However, the total amount charged for your order will not change. Please note that, apart from VAT, and depending on the country the order is shipping to, extra import duties, customs and local sales taxes may apply. These charges are beyond mishmash control and we are unable to accept any responsibility for these.

To check your order status, you must check the Tracking Code provided in your e-mail or in your Personal Area.

When your order is placed during business days, it is processed and shipped on the following business day. If your order is placed during non-business days, it will be shipped on the first business day thereafter.

If you are from the European Union, Standard deliveries take up to 4-5 business days and the Express deliveries take up to 1 business day.

If you are from the USA, Canada or any Asian country, Express Deliveries can take up to 2-3 business days after you place your order.

If you are from Australia, New Zealand or any other country, Express Deliveries can take up to 3-6 business days.

Depending on the part of the world you are from, delivery usually takes about one to seven business days. mishmash shall not be responsible for occasional delays in situations like peak periods or unexpected events. If for any reason you didn’t received your order in a 30 days period, please contact us.

Before you place your order, you will be informed about delivery details. Standard or Express delivery prices can be found at the Checkout page. Assuming that you gave us the right e-mail address, you will receive an e-mail confirmation with your delivery details.

From the moment the order leaves our facilities, mishmash cannot be responsible for stolen or delayed packages. 

Please be sure to insert the right billing and shipping address. We can only be responsible for shipping and handling charges on items that were sent incorrectly by mishmash’s own mistake. We are not able to resend your items to you. Eventually, if the item comes back to mishmash, you must pay the shipping charges again in order to receive the items as mishmash is not obliged to refund the shipping fees. We strongly advise you to check your information when processing with your order.

We are more than happy to offer you free standard shipping on all European Union orders over €100. Your order will be processed and sent via Standard Road, taking approximately five business days to arrive.