Legal information

mishmash takes care of each product as if it was the last one, from production to delivery. Therefore, you can be sure we will make everything to please you.

To place an order you can register at mishmash.pt, which automatically will offer you benefits such as managing your account details, see your order history, review past purchases or save your shipping address for quicker shopping. You can also proceed with your order as a guest, which will not keep the information above.

mishmash contracted a third-party payment processor to facilitate purchases made on the website. When you make a purchase through the website, you will provide your payment details and any additional information required to complete your order directly to our third-party payment processor. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize it to verify and authenticate your payment information. It is possible that your card issuer may charge you an online handling fee or processing fee. We are not responsible for this.

mishmash accepts payments through PayPal, an online payment service that allows you to send money online with an e-mail address. With your PayPal account, you can send money directly from your bank account or choose a credit card. When you proceed to payment with PayPal, you can choose to pay with VISA, MasterCard or with your own Bank Account. When using PayPal to shop at mishmash.pt, mishmash reserves the right to check the validity of the PayPal account as well as to verify if there are enough funds to complete your purchase. mishmash reserves the right to deny any purchase.

mishmash accepts Credit Card payments processed through Stripe. When you proceed to payment with Stripe, you can choose to pay with your Card Payment Brand, most likely VISA, MasterCard, and American Express. When using Credit Card payment to shop at mishmash.pt, mishmash never stores your credit card details. 

mishmash accepts Apple Pay in case you have an Apple device. Apple Pay gives customers an easy, secure, and private way to make purchases online. Customers can use the devices that they have with them every day and no longer need to spend time searching for their wallet and finding the right card. Accepting Apple Pay is also more secure than accepting traditional credit, debit, and prepaid cards. Every transaction on the customer’s iPhone or iPad requires Face ID, Touch ID, or a passcode.

We are also able to accept gift cards as a form of payment at the Checkout.

Our prices, as stated on our website, are in Euros (€) and include Value Added Taxes at 23%, when applicable. mishmash reserves the right to change the prices at any time. If you are from outside the European Union, Value Added Taxes are not applied.

Please keep in mind that extra import duties, customs and local sales taxes may apply if you are from outside European Union. These supplementary costs are the customer’s responsibility and beyond mishmash’s control.

To check your order status, you must check the tracking code provided by e-mail or in your Personal Area.

When your order is placed during business days, it is processed and shipped on the following business day. If your order is placed during non-business days, it will be shipped on the first business day thereafter.

mishmash offers three different delivery methods, depending on your location in the world: Express, Standard and Economy Delivery. In order to make sure which one applies to your country, please proceed to Checkout and look for the shipping methods available at the Shipping Details section.

Depending on your location, it usually takes 3-10 days for an order to leave our warehouse and arrive to your address, depending on the chosen delivery method. mishmash shall not be responsible for occasional delays in situations like peak periods or unexpected events. If for any reason you didn’t received your order in a 30 days period, please contact us.

From the moment the order leaves our facilities, mishmash cannot be responsible for stolen or delayed packages. 

Please be sure to insert the right billing and shipping address at Checkout. We can only be responsible for shipping and handling charges on items that were sent incorrectly by mishmash’s mistake.

If your ordered items come back to mishmash warehouse for any reason, you must pay shipping charges again in order to receive the items as mishmash is not obliged to refund the shipping fees. Therefore, we strongly advise you to check your information when processing with your order.

We are happy to offer you free standard shipping on all European Union orders over €100, as well as  free express shipping on all worldwide orders over €150.