Frequently Asked Questions

Category

All press related questions must be sent to press@mishmash.pt and we will answer you as soon as possible.

All mishmash products are made in Portugal. We work closely with the best bookbinders in town, with more than one hundred years of expertise producing notebooks and books, which make our products unique and carefully made.

This is definitely not a regular situation. For more informations on this matters, please go to Returns & Exchanges.

We want you to have the products you wished. If for any reason, mishmash made a mistake with your order, please reach us at info@mishmash.pt and we will work on a solution that will keep you happy.

When you order one to three mishmash products, mishmash uses a simple but effective cardboard packaging. In case you order three or more products, your order will arrive in a cardboard box with an handle. You may receive some occasional extra merchandising.

Usually it takes one to five days for an order to go from our warehouse to your address, depending on the Delivery method. You can always track down your order with the Tracking Code provided by e-mail.

For more information on shopping and delivery, please go to Shopping & Delivery.

mishmash ships to selected countries. To know if we ship to a certain country, please proceed to Checkout.

You can download mishmash’s Press Kit here.

There are a few reasons why this might be happening. We advise you to make sure that you have the most up-to-date browser. Before that, please clear your cookies in your browser’s options.

At the moment, mishmash products are available at www.mishmash.pt and in more than 50 stores around 15 countries. You can check a list of locations at Stockists.

If you are from inside European Union, you will be charged with a 23% VAT. If you are somewhere in the rest of the world, there are not any Value Added Taxes.

Please keep in mind that extra import duties, customs and local sales taxes may apply if you are from outside European Union. These supplementary costs are the customer’s responsibility.

To be sure about the reason why this is happening, please check if it isn’t out of date and if you are inserting your promo code correctly: no extra characters or spaces. In case it still not working, try to empty your browser’s cache.

Most probably you are finding a password problem so please click in “Recover Password” and reset your password to a new one.

mishmash accepts payments through Bank Transfer or PayPal, an online payment service that allows you to send money online with an e-mail address. With your PayPal account, you can send money directly from your bank account or choose a credit card. When you proceed to payment with PayPal, you can choose to pay with VISA, MasterCard or with your own Bank Account.

If by any chance, you find some of our products listed as out of stock, feel free to e-mail us and we will keep you updated. We will try to make it available again as soon as possible.

mishmash uses a carefully selection of premium papers that is usually hard to find in the most common stationery products.