Frequently Asked Questions


The address for Local pickup deliveries is the same as the offices address, Rua França Júnior, Mercado Municipal Espaço 03, 4450-137 Matosinhos, Portugal.

Get in touch through and we’ll let you know all the benefits you can get.

mishmash notebooks are handmade in Portugal, which gives them a unique feeling.

It’s a technique that highlights the notebook skeleton, making the object stand out with a structure visible to all eyes. minimalism and function is of utmost importance to us, and the side stitching allows notebooks to open flat so you can have the full creative experience.

mishmash notebooks are handmade and use mostly premium paper. They have a minimalist layout that leaves space for your self-expression and creativity, and open flat due to the side stitch showing.

mishmash minimalist planners have three distinct layouts: a monthly and weekly planner view, as well as a dot grid section just for bullet journaling. the free planner by mishmash makes use of the same layout, but without any reference to dates so you can plan freely.

mishmash uses six different types of layouts inside its notebooks: plain, ruled, dot grid, 1x1cm grid, a larger grid and check lists. Check our product pages to know more about the paper features.

Inside mishmash, zero waste is our goal. mishmash team is eco-driven and green thinking is in our DNA. mishmash considers all types of materials and chooses only the ones that side with the environment sustainability.

mishmash leather products are made from recycled leather waste from belts and bags, created out of the need of sustainable and eco-friendly materials.

mishmash memo pads are products developed from the paper waste that mishmash notebooks leave behind, looking to minimize the ecological footprint.

It’s pretty simple, you can sign here to receive our latest news and surprises. Plus, you’ll get 10% off your first order.

As soon as you receive your package please contact us regarding the return of your products. They must be in an unused condition and in their original packaging. 

You can get to know more about mishmash through our about page.

When completing your order you will receive a confirmation e-mail and the tracking number details so you can track your order through the company’s website.

Contact us through and we’ll be sure to check that for you. 

Contact us immediately at so we can help you with your order.

We work closely with our suppliers in order to minimize the environmental impact our production might have. Therefore, all our papers are acid free, ISO 14001 and FSC Certified. We also develop products with our own paper waste.

All press related questions must be sent to and we will answer you as soon as possible.

All mishmash products are made in Portugal. We work closely with the best bookbinders in town, with more than one hundred years of expertise producing notebooks and books, which make our products unique and thoughtfully made.

This is definitely not a regular situation. For more informations on this matters, please visit Returns & Exchanges.

We want you to have the products you wished for. If for any reason, mishmash made a mistake with your order, please reach us at and we will work on a solution that will keep you happy.

When you order mishmash products, you will receive a simple but effective cardboard packaging. You may receive some occasional extra merchandising for you to enjoy.

Depending on your location, it usually takes 3-10 days for an order to leave our warehouse and arrive to your address, depending on the chosen delivery method. You can always track down your order with the tracking code provided by e-mail. 

For more information on shopping and delivery, please go to Shopping & Delivery.

mishmash ships to a vast selection of countries, covering most of the world. To know if we ship to a certain country, please proceed to Checkout and select your country.

You can download mishmash’s Press Kit here.

There are a few reasons why this might be happening. We advise you to make sure that you have the most up to date browser and that you clear the cookies in your browser’s options.

Currently mishmash has products available at, as well as in around 100 stores spread over 20 countries. You can check a list of these locations at Stockists.

If you are from inside European Union, you will be charged with a 23% VAT. If you are somewhere in the rest of the world, there are not any Value Added Taxes.

Please keep in mind that extra import duties, customs and local sales taxes may apply if you are from outside European Union. These supplementary costs are the customer’s responsibility and beyond mishmash’s control.

To be sure about the reason why this is happening, please check if it isn’t out of date and if you are inserting your promo code correctly: no extra characters or spaces. In case it remains not working, try to empty your browser’s cache.

Most probably you are finding a password problem so please click in “Recover Password” and reset your password to a new one.

mishmash accepts payments through PayPal, an online payment service that allows you to send money online with an e-mail address. With your PayPal account, you can send money directly from your bank account or choose a credit card. When you proceed to payment with PayPal, you can choose to pay with VISA, MasterCard or with your own Bank Account.

mishmash also accepts Credit Card payments processed through Stripe. When you proceed to payment with Stripe, you can choose to pay with your Card Payment Brand, most likely VISA, MasterCard, and American Express.

If by any chance, you find some of our products listed as out of stock, feel free to e-mail us at and we will keep you updated. We will try to make it available again as soon as possible.

mishmash uses a carefully selection of premium and fine-papers, that are usually hard to find in the most common stationery products.